Donut Chart issue

Hello Team,

We are experiencing issues with the donut chart visualization. When I changed the visual type from Donut to Pie chart , we did not encounter any issues. Snaps given below for reference.

Snap 1- Donut chart Visualization - Error

Snap 2 - Pie chart Visualisation


Hi @tdr_Dinesh ,

Can you try to reduce the data?
It seems like the data loading process takes longer for a Donut chart.
Is SPICE an option for you?


@tdr_Dinesh - Can you please click on the “Show Details” of the error and share the detailed error message?

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Hi @Nico,

we are using Direct Query mode, not Spice.

Thank you!

Hi @sagmukhe ,

Could you please look in to the below snapshot.

@tdr_Dinesh ,

QuickSight query timeout is 2 minutes for a visual. In direct query, if the SQL for donut visual is taking more than 2 minutes, then it will timeout.

Check what optimizations possibilities you have ( eg : a more powerful backend database , reducing the amount of the data with filters , aggregated data )

Kind regards,

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Hi @Koushik_Muthanna ,

we are receiving an error message in 20 secs.


Hi Team,

We are still experiencing the issue. Could you please help us with possible solutions to fix this?


@tdr_Dinesh ,

If the visual is timing out in 20 seconds , I would recommend logging a support ticket.

Here are the steps for opening a support ticket - Creating support cases and case management - AWS Support . If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf

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