I upgraded Quick and lost my old chats/agents/skills. How can I switch my profile back
Hi @dubisr and welcome to the community!
When you say you “upgraded Quick,” could you clarify what exactly changed? For example, did you upgrade from a Free plan to Plus, or did you switch from a personal account to an enterprise/organizational account?
If you switched from a personal account to an enterprise account (or vice versa), I believe those are completely separate profiles with separate data. Your old chats, agents, and skills would still exist under your previous profile. You would need to sign back in with the original credentials to access them.
If you upgraded your plan tier (Free to Plus), as per my understanding, your existing content should have carried over. If it didn’t, this might be a provisioning issue on the backend that AWS Support would need to look into.
A couple of things to try: check your profile icon in the top right corner and see if there’s an option to switch profiles or accounts. Also confirm you’re signing in with the same email/identity you used before the upgrade.
If none of that helps, I’d recommend opening an AWS Support ticket (Case management - AWS Support) since this is account-specific and not something the community can resolve.
Hope this helps!
Hi,
I was able to resolve this by updating the active profile in my config file to point to the one I was previously using before the software upgrade.
Thanks!
Rachel