quick desktop earlier has employee single sign on option to sign in. and now when relaunch after long pause of not working, the chats for last few days is gone. I cannot recover and I created a skill and saved it, I ensured the skill was there under agents and skills section. Now I lost eveything.
Hi @lavrekha and welcome to the community!
I am sorry to hear about your lost chats. Just to make sure I understand your situation a bit better, I noticed you mentioned this happened on the Desktop App, I am wondering if your chats and skill are also lost in the Web version?
Unfortunately, since this is a public facing community, we do not have access to anyone’s account. I would recommend opening up a support ticket to get further assistance: Case management - AWS Support. If you cannot open a support ticket, I would recommend reaching out internally to your administrator.
Hope this helps!