How to check and update the recipient list for scheduled dataset failure notification?

Maitree · April 27, 2023, 11:07am

I have scheduled a dataset refresh on daily basis and checked the box to email the owners if refresh fails. However I do not get the email . How can I check and update the recipient list for scheduled dataset failure notification

Sanjeeb2022 · April 27, 2023, 1:37pm

Hi @Maitree - Welcome to AWS QuickSight Community and thanks for posting the question.

Can you please check the data set whether Email owners when a refresh fails is enabled or not.

Regards - Sanjeeb

Maitree · April 29, 2023, 5:34am

Its enabled but Still I dont get the failure email though I am the owner of dashboard

Thanks,
Maitree Jain

Sanjeeb2022 · April 29, 2023, 5:38am

Hi @Maitree - Thanks, can you please check you spam or Junk folder as well, sometime it may go to that folder. Also check with other users whether they are getting the email or not. It may be blocked at your organization level.

In parallel, please raise a ticket to AWS customer support so that they can validate the logs from backend and confirm whether the email is delivered or not. To raise a ticket to AWS, please follow the link - Creating support cases and case management - AWS Support. If you do not have access, request your aws admin to submit a ticket on behalf of you.

Regards - Sanjeeb

Biswajit_1993 · April 29, 2023, 6:32am

HI @Maitree ,

Can you check detailed status like the below snap so that you have the detailed view for all the success & failure refresh dataset time.

So that you will have the report of failed refresh dataset when you require notification.

If you still having the issues then as suggest by @Sanjeeb2022 raised a AWS ticket.

Thanks & Regards
Biswajit Dash

Max · May 10, 2023, 8:48pm

Hi @Maitree

We have not heard back from you regarding your question. We would still like to help. If we do not hear back in the next 7 days, we will archive the question.