I am trying to create an agent that will send alerts for the app subscriptions that are due for renewal. I want this agent to send us notification via outlook and slack. It seems to be working on outlook. However, on slack, it cannot find the channel that we use, tried creating test channel, still no luck. Slack channels are public. I have “WorldWideConsumer Slack V2” connector enabled. I don’t think this is correct slack connect for Amazon, because our workspace name is amazon.enterprise.slack.com. Is this possible or should we request for feature request. Also, please direct me to some Quick experts or team that can do this for us.
Hi @ksrigane and welcome to the Quick Community!
To get started, you’ll need to setup the slack integration on your account, I would suggest reviewing the following documentation that walks through the process:
Since you’ve mentioned ‘slack connect for Amazon’, if you are an internal AWS team, I would suggest reaching out through an internal channel. As the community is a public facing forum, we would not have the ability to help with private account matters or have access to assist with providing this information.
Hi @Brett ,
Thank you for the response. Sorry! I am failing to understand how upgrading my account will help with gaining access to the right Slack workspace. The current Slack connector "WorldWideConsumer Slack V2” cannot find the right channels, because these channels are in amazon.enterprise.slack.com workspace. Hope it makes sense. So, we need this correct workspace to appear under the list of available connectors, so we can use quick or custom agents to send messages.
And if only the upgraded version has this feature, then who will pay for the upgrade, should i check with my manager for upgrade to they can expense it?
Hi @ksrigane,
Apologies, I shared the wrong link (meant to share the below), no upgrade is needed. However the same note does apply that we would be able to assist with creating a new/corrected slack integration that has access to the proper channels. I would suggest reaching out internally to a manager who will have the ability to create new integrations within your account since we would not have access to assist.