Integrating Quick Suite with Microsoft Teams to automatically send messages

Q&A
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1

We are creating a flow in Quick Suite that ultimately should result in sending a Microsoft Teams message to a User/Group within Microsoft Teams. While we have been successful in establishing a user-authentication integration, the ultimate goal is to stand up this flow leveraging a Service-to-Service integration that does not require the user to authenticate the message each run.

We are able to conduct some API calls via the current integration - for example, the integration is allowing me to find my “User ID” and List Users in Microsoft Teams, but it will not allow for me to send a chat message. I believe we are running into a classic “Application vs. Delegated” permissions divide. A main struggle is that we can’t get/find ‘ChatMessage.send’ as an “application” level permission.

Have others run into this issue or been able to successfully establish a Service-to-Service Teams integration in Quick Suite? I would love to learn from your experience. Thank you!

2

Hi @John_Morphett,

Welcome to the Quick Community! The issue you mentioned seems to be what is going on for your use case. However, as it is intended behavior I do not believe there is a way to get around user authentication (meaning you will have to authenticate every time you start up a new session).

Hope this helps!

3

Hi @John_Morphett,

Just checking back in since we haven’t heard from you in a bit. Were you able to see my most recent reply and/or find a solution yourself in the meantime? If you still have any additional questions related to your initial post, please feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.

Thank you!