Issue with Returning to Same Page After Exiting and Re-entering (Within the Same Session)

Q&A
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1

Hi,
I’m encountering an issue with QuickSight where, when I exit a dashboard and log back in, instead of returning to the first dashboard page, I find myself back on the exact same page where I was before.
This is affecting the user experience.

Just to clarify, this happens without actually logging out – when I exit a dashboard and then re-enter, I return to the exact same page I was on before, rather than the login page or homepage.
Has anyone encountered a similar issue or knows of a solution? Is there any setting that needs to be adjusted?
Thank you so much!

2

Hi @Noys

It could be cache and cookie causing issue, Clear Browser Cache and Cookies may store session information in your browser’s cache or cookies. Clearing them could prompt the dashboard to load from the default starting page.

1 Like
3

Hi @Xclipse

Thank you for your suggestion! However, I’m using the app, not the browser.

Best regards,
Noys

4

Hi @Noys

Is the issue resolved? If not, could you please try clearing the cache and cookies in the app you are using? Alternatively, try logging in through a different app, such as the Edge, Chrome, or Firefox browser.

5

Hi @Xclipse !
Thank you for your reply.
Unfortunately, the issue persists on mobile, not on the web.

6

Hi @Noys

Please refer to the Features and Capabilities section in the documentation below, it might be helpful for you

7

Hi @Noys,
It’s been awhile since we last heard from you, did you have any additional questions regarding your post?

If we do not hear back within the next 3 business days, I’ll close out this topic.

Thank you!

8

Hi @Noys,
Since we haven’t heard back, I’ll go ahead and close out this topic. However, if you have any additional questions, feel free to create a new topic in the community and link this discussion for relevant information if needed.

Thank you!