I’m using Quick Flows to automate email sending through Outlook, but Japanese text appears as garbled characters in received emails. I’ve tested both HTML (with proper UTF-8 meta tags) and plain text formats, but the issue persists in both cases.
The HTML source correctly declares <meta charset="UTF-8">, but recipients still see garbled. This suggests the problem is at the Quick Flows-to-Outlook API integration layer, where character encoding may not be properly configured.Has anyone encountered this issue? Are there specific encoding settings in Quick Flows Outlook actions that need to be configured for multi-byte character sets like Japanese?Any guidance would be appreciated!
I have not personally worked with any Japanese text. With that being said, if you say that the HTML source is correct and the recipients see garbled, then I would suggest submitting a support ticket. Please refer to this resource on how to submit one (Case management - AWS Support). The support team will be able to properly investigate your issue and hopefully come to a conclusion on what is causing this to occur.
Please let me know any findings the support team may uncover!
Just checking back in since we haven’t heard from you in a bit. I wanted to see if your support ticket uncovered any findings or if you found a solution in the meantime. If your support ticket did uncover any findings, please feel free to share them!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
I’d like to update you that the support team helped me record the issue and escalated it to their tech team for further investigation and resolution. As of now, we found that the Japanese garbled issue has been resolved. Additionally, we discovered another solution: the email body can display Japanese text correctly if we add the following instruction to the flow request: 'When creating the HTML email content, encode Japanese characters using HTML numeric character references (e.g., 返品 for 返品) to ensure proper display of all content."