I am using a chat agent that creates an outbound email. In the email preview there are a large number of characters between and around words making it difficult for the user to preview what is being sent. Is there any way to have the preview show exactly what will be sent without all the extra characters? I assume the characters are code which say when there will be a new paragraph, bullet points, and font changes.
Hi @JoshL and welcome to the Quick Community!
Have you tested out sending the Email, and if so does it send with those additional characters?
Additionally, would you be able to share some type of screenshot showing these characters and where they’re populating?
Hi @JoshL
It’s been a while since we last heard from you. If you have any further questions, please let us know how we can assist you.
If we don’t hear back within the next 3 business days, we’ll proceed with close/archive this topic.
Thank you!
Hi @JoshL
Since we have not heard back from you, I’ll go ahead and close/archive this topic. However, if you have any additional questions, feel free to create a new topic in the community and link this discussion for relevant information.
Thank you!