Hello everyone,
I am experiencing an issue with the Amazon mobile app. Every time I try to log in, I encounter the following error message:
I have already tried restarting my device and checking for app updates, but the problem persists. Has anyone else encountered this issue, or does anyone know how to fix it?
Thank you in advance for your help!
Welcome to the Quick community!
Based on the screenshot you shared, the error message You are not authorized to view this page indicates an authorization/permissions issue rather than a device or connectivity problem. This means your user account may not yet be provisioned for access to Amazon Quick.
Below are the most common causes and recommended steps to resolve this:
1. Your account has not been granted access to Amazon Quick: Your organization’s AWS administrator needs to provision your user account in the Amazon Quick console. Please reach out to your IT or AWS admin to confirm that your account has been added as an authorized user.
2. Incorrect account or identity: If your organization uses SSO or AWS IAM Identity Center, please ensure you are signing in with the correct identity provider and account. It’s possible you may be authenticated with a different account that does not have Amazon Quick access.
3. Region configuration: Amazon Quick may be deployed in a specific AWS region for your organization. Please confirm with your administrator which region your account should be associated with.
4. Browser session or cache issue:
quick.aws.com, then attempt to sign in again.incognito/private mode.For further reference, here are the relevant AWS documentations:
Hi everyone,
Thank you for the quick response and the detailed troubleshooting steps.
Unfortunately, the issue remains unresolved. To clarify, this problem started exactly when my 4-week free trial period transitioned into the paid subscription. Prior to this switch, everything was working perfectly on the mobile app.
Since I am managing this subscription directly and the transition was automated, it appears something went wrong on the backend during the upgrade from the trial to the paid tier, resulting in this authorization error.
Given that this is tied to the subscription change rather than a manual admin configuration, what would be the best next step to trigger a re-authorization of my account?
Thanks again for your help!
Thank you for providing that additional context. It’s very helpful in understanding the issue.
Given that the problem began precisely when your free trial transitioned to the paid subscription, this appears to be a backend entitlement synchronization issue rather than a permissions configuration problem. This can occasionally occur when subscription changes don’t fully propagate across all services.
To resolve this, I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.
Hi @Atila_Bekkaya,
Just checking back in since this thread hasn’t received a response in a while. Were you able to see Xclipse’s reply in regard to creating a support ticket? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thanks!