New user receives error when responding to invite email from Quicksight

Question & Answer
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1

The new user gets the following when trying to respond to the email invite from Quicksight:

“It’s not you, it’s us. We couldn’t complete your request right now. Please try again later.”

We have sent the invite multiple times but still doesn’t work. What can we do to solve this?

2

Hi @arimando ,

First, check if all the details, such as the Account ID and email address, are correctly mentioned. If they are correct and you’re still encountering the error, it’s better to use the AWS Console for log in into the QuickSight

Thanks & Regards
Biswajit Dash

3

We wont be able to give AWS console login because this is an external client who needs access to our dashboards. Are there any other solutions?

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4

Hi @arimando

Since it is a new user, can you try re-creating the user once to see if the issue is resolved.

While I don’t get this error often these days a couple of months back I had encountered similar issues in my user community when creating new users and this was a workaround.

Regards,
Giri

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5

Hi @arimando ,

Do a small thing, instead of typing the email ID, just save it in a notepad and copy-paste it into the dialog box. Sometimes, typing the email id is directly can cause a timeout error.

Thanks & Regards
Biswajit Dash

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6

Hi @arimando

The issue you’re experiencing might occur if you are already logged in to other AWS services. To resolve this, please follow these steps:

  1. Copy the Invitation Link:
  • Open the invitation email and copy the provided link.
  1. Use Incognito Mode:
  • Open an incognito or private browsing window in your web browser.
  • Paste the copied link into the address bar and press Enter.

This should allow you to log in to QuickSight without any conflicts.

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7

Hi @arimando ,

Shahid’s suggestion to use incognito browser window is the correct solution for your issue. I’m marking his response as solution.

However, in case you hit any issues after following this suggestion (extremely low chance), please do let us know.

Regards,
Arun Santhosh
Pr QuickSight SA

1 Like