I’ve been trying to setup a scheduled report using Pixel Perfect but it’s been failing because the file is too large. I can’t seem to use the Send Test feature either because it says the same error.
When I use the Run Now feature though, the file is created without any issue and is pretty small, about 240 KB. Is there a reason for this discrepancy?
Is there anything I can do to optimize the file size?
@maat I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!
Hi @maat
This looks a bit weird to me. Have you looked at the filters for the visuals in the report and they are all OK?
Yeah ended up just creating a ticket and will be talking to to a support rep
Hi @ ,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime. Moreover, if there are any findings that were discovered from your support ticket, please feel free to share!
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
Hi @maat,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you