Please Help

Q&A
, , ,
1

image
image1911×1010 26.8 KB

this is the issuse iam facing since last update "tell me the solution "

I want to share additional details that confirm this is a widespread bug:

Key Finding: I tested this on 3 DIFFERENT laptops (all Windows) — same error on all of them. This confirms it’s not machine-specific.

App Version: 0.1000.2144 (Build 6488073045)

What happens:

  1. Click Sign in → Chrome opens
  2. Click Allow access
  3. Browser redirects to 127.0.0.1 with auth code
  4. Error: “Login Failed — Could not reach the user information service” (displayed as raw/plain HTML)

What I’ve tried (all failed):

  • Added app to Windows Firewall (Private & Public)
  • Added port rules (inbound & outbound)
  • Flushed DNS cache
  • Disabled Chrome extensions
  • Reinstalled the app
  • Tested on 3 different laptops — same result

Important: The web version works perfectly — only the desktop app is broken.

Question: I’m an individual user (not enterprise). How can I create a support ticket? I don’t have access to the AWS Support Console. Is there a direct link or alternative way for individual users to report critical bugs?

Could you please escalate this to the Amazon Quick desktop team?

Thanks,
Sabari

2

image
image1915×506 14.4 KB

this also some times?

3

Hi @sabari.infotec,

Thank you for bringing this issue to attention, I understand the frustration you may be experiencing from the login issue. However, please refrain from creating additional posts on the community relating to the same topic as we try to keep things organized for other users to reference!

As the Community is a public facing forum, we would not have access to private accounts to assist with an error/issue of this type. However we are working on raising this issue to the proper team within AWS and will try to provide more information as we receive.

4

hi @WLS-Cesar sure Thank you, Please get this issuse solution and post here.