Login issuse

Q&A
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1

I want to share additional details that confirm this is a widespread bug:

Key Finding: I tested this on 3 DIFFERENT laptops (all Windows) — same error on all of them. This confirms it’s not machine-specific.

App Version: 0.1000.2144 (Build 6488073045)

What happens:

  1. Click Sign in → Chrome opens
  2. Click Allow access
  3. Browser redirects to 127.0.0.1 with auth code
  4. Error: “Login Failed — Could not reach the user information service” (displayed as raw/plain HTML)

What I’ve tried (all failed):

  • Added app to Windows Firewall (Private & Public)
  • Added port rules (inbound & outbound)
  • Flushed DNS cache
  • Disabled Chrome extensions
  • Reinstalled the app
  • Tested on 3 different laptops — same result

Important: The web version works perfectly — only the desktop app is broken.

Question: I’m an individual user (not enterprise). How can I create a support ticket? I don’t have access to the AWS Support Console. Is there a direct link or alternative way for individual users to report critical bugs?

Could you please escalate this to the Amazon Quick desktop team?

Thanks,
Sabari

2

Hi @sabari.infotec,

Thanks for providing so much detail and the troubleshooting steps you’ve already taken. There is no separate individual bug portal beyond the support ticket/console approach that I am aware of.

I’ve gone ahead and marked this post with the ‘error’ tag to promote visibility to the AWS team.

I noticed you said the web version does work for you. I would try to log back in to the desktop app, but make sure you are also already logged in to the web version.

I’ve also went ahead and attached the official AWS documentation that I think might be useful for you;

Hope this helps!

3

Hi, the same thing with you.

4

hi @Saksit_Sapphasan

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image1911×1010 26.8 KB
this the issuse you faced ?