Quicksuite chat agent keeps erroring out

Q&A
,
1

I keep getting this error in my chat agent after asking a few questions

”{
“requestId”: “576ef29e-6600-40e4-8b3f-53e8da0e180f”,
“errorMessage”: “InternalFailureException: An internal server error occurred”,
“errorCode”: “500”,
“userMessageId”: “c0c5943e-e777-43ad-91f6-c8836867a4bc”,
“timestamp”: “2026-02-19T20:48:13.282Z”,
“region”: “us-east-1”
}

2

Hi @Debaarm,
So are you getting this error response each time you ask a question or are you only receiving after a specific type of question?
What type of question are you asking that’s resulting in that error?

To my knowledge, normally a 500 error signals more of a server-side issue rather than a user error so wondering what the complexity level is of the question(s) you asked.

3

They are very straightforward questions like counting by marketplaces.

4

Hi @Debaarm,
So are you receiving the error after any/every question being asked or are you getting any proper responses?

Is the agent connected to a space?

What type of asset are you attempting to refer to when asking the questions? Is it a file, dashboard, dataset, knowledge base?

5
  1. I do get proper response for the first 4 to 5 questions , then I start getting error
  2. Yes, agent is connected to space which is further connected to a topic
  3. It is a topic, connected to a dataset
6

Hi @Debaarm,
If you’re referencing a topic, then it may have something to do with how the topic has been initially designed/setup to handle the fields being referred to in the question. I would suggest testing out asking the question within the topic as well, to see what the response received is. Through that, you can then see how the topic is interpreting the question being asked. Changes can be made to the fields’ synonyms or default aggregations.
If it seems to be consistently showing the same behavior, where you ask a few questions, receive proper responses and then start to receive an error, I would suggest creating a support ticket:

7

Hi @Debaarm,
Following up here as it’s been awhile since last communication on this thread; were you able to create a support ticket and if so, did they provide any additional information regarding your case?

Let us know if you have any additional questions that we can assist with. If we do not hear back within the next 3 business days, I’ll go ahead and close out this topic.

8

Hi @Debaarm,
Since we have not heard back, I’ll go ahead and close out this topic. If you have any additional questions, feel free to create a new post in the community and link this thread for relevant information if necessary.