Scheduled dataset refresh fails frequently

Question and answer
,
#1

We are receiving errors for the scheduled refresh frequently with no specific reason:
Error Details
Error type: SQL_EXCEPTION
Error details: ERROR: Query cancelled.

and when trying manual refresh, it happens sometimes with the following msg:

Import failed:
This is a general SQL error. This can be caused by query timeouts, resource constraints, unexpected DDL alterations before or during a query, and other database errors. Check your database settings and your query, and try again.

Error details
region:
us-west-2
timestamp:
1658417726908
sourceErrorCode:
0
sourceErrorMessage:
The connection attempt failed.
sourceErrorState:
08001
sourceException:
org.postgresql.util.PSQLException
sourceType:
REDSHIFT

#2

Thank you for reaching out. To further investigate this issue and better serve, could you please cut us a ticket.

#3

Hello Dev, can you please guide me how to apen a ticket here

#4

Here are the steps to open a support case so that we can help you further: Creating support cases and case management - AWS Support. If your company has an internal IT team, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team. They’ll open an AWS Support case on your behalf.