We are getting charged with 250 USD/mo for “USE1-Amazon-Q-QS-Fee”.
We have no PRO users.
All Amazon Q permissions are turned off.
Amazon Q in Quick still appears “Active”
We have no topics created, no scenarios, no indexing.
Have you verified you have no topics via the API? We ran into this issue and had to delete topics that way despite seeing similar settings in the console.
I see no topics:
~ $ aws quicksight list-topics --aws-account-id $(aws sts get-caller-identity --query Account --output text) --region us-east-1
{
“Status”: 200,
“TopicsSummaries”: ,
“RequestId”: “40b96dc9-1837-4ff0-bf95-8d850ab72ab6”
}
Still receiving the Amazon Q fee named “USE1-Amazon-Q-QS-Fee” every day.
Really frustrating to can’t unsubscribe or delete this service … which is causing 250 USD a month.
How is it possible that NO ONE at AWS can answer how to disable a feature we are NOT using and is causing 250 USD / month??
Is this really the way AWS is entering into the AI competition?
By enabling a the Amazon-Q-QS-Fee service that can’t be deleted?
Hi @jaimentu,
I know this is not an ideal answer but as the community is a public facing forum, most users are not associated with AWS so we would be unable to assist with private account matters, similar to this.
By any chance, have you tried creating a support ticket for this instance?
Hello @Brett
Thank you for the suggestion. Let me share the full context so it’s useful for anyone else who encounters this.
We are deeply committed to providing the best possible experience for our customers with Amazon QuickSight — it’s a solution we genuinely believe in, and every month we help new customers create AWS accounts and deploy various services, including QuickSight.
Starting in April of this year, we noticed a behavioral change: when creating a new QuickSight subscription through the onboarding process — whether via CloudShell CLI or the console — a default Admin Pro (Enterprise) user is created automatically, with no option to change this during the creation flow. If you immediately downgrade that first user from Admin Pro to Admin after provisioning, the Amazon Q in QuickSight fee is still charged for the full month, with no way to reverse it.
We have opened support cases for two separate AWS accounts affected by this. Both remain unassigned.
We have also escalated through our AWS account manager, who looped in another AWS employee in Canada who reviewed all the information described here. Despite this, after little over than two months we have not been able to reach anyone on the QuickSight development or product team to formally report this issue.
We are sharing this publicly in hopes that it reaches the right people at AWS, and to warn other partners and customers who may be unknowingly incurring the same charges.