Hi, I’m having an issue with my Amazon Quick sophon-prod account in the Ireland (eu-west-1) region. I have a Professional licence but I’m unable to create connectors — the “Create for your team” tab under Connectors is empty. I need to set up a Slack connector for automated reporting. Could you advise on what’s needed to enable this?
Hi @licidavi and welcome to the Quick Community!
This is a subscription tier thing. Creating connectors is an Enterprise-level feature, so the “Create for your team” tab will be empty on a Professional license. Professional users can use connectors that have been shared with them by an Enterprise user but can’t create new ones directly. The integration setup docs confirm that configuring integrations (creating action connectors, setting up knowledge bases, managing integration settings) is scoped to Enterprise. Professional is specifically limited to consuming connectors that have already been set up and shared.
For context, the current plan hierarchy goes Free, Plus, Professional ($20/user/month), then Enterprise ($40/user/month). Connector creation is one of the capabilities that’s scoped to Enterprise (more on plans here).
Something you can do is check if someone in your account already has an Enterprise license. They can create the Slack connector and share it with you. Otherwise, you’d need to upgrade. If your admin has enabled it, you might be able to request the upgrade yourself through the self-service license upgrade flow. Also take a look at the “Available” tab on the Connectors page, as some connectors with managed OAuth show up there ready to go without needing to go through the creation process.
Hope this helps!
Hi @licidavi,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you
Hi @licidavi,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you