Unable to upgrade base account to annual subscription

I have purchased an additional annual author account on top of my base account. Currently my base account is charged on a monthly basis at $24. I will like to convert it to annual subscription but I am unable to find the options to do so. Is it possible to convert the base account to annual subscription?

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Hi @mobilytics,

Yes it is possible to convert your monthly subscription to an annual subscription.

Since the outlined option shown below to upgrade to an annual subscription is not available in your screenshot, I believe this is a permissions issue. Can you talk to whoever is in charge of your QuickSight account and see if this option is available to them?

Are you saying if you click on the ‘Add more authors’ button from your screenshot and add 1 more annual subscription it wont let you?

Hi @mobilytics. Were you able to convert to an annual subscription? We hope @Peter’s solution worked for you. Let us know if this is resolved. And if it is, please help the community by marking his answer as a “Solution.” Thanks!