Users get confused with the login screen.
When they open the login screen, it asks for “QuickSight account name”. Naturally, users enter their username, and not the AWS name of the QuickSight subscription.
I think there are many areas of improvement in this area:
- Remember the last name and fill that in
- Rename the field to be something clearly different from the username/login
- Instruct users to obtain this value from the administrator, if they do not know it