Desktop app v0.1000.2371 on macOS 26.5.2: local OAuth callback succeeds, but the subsequent user-info verification call never opens an outbound network connection (confirmed via live socket monitoring) and times out after 60s with “Could not reach the user information service.”
Hi @meadows_leafy1y and welcome to the Quick Community!
This is a known issue that several users have reported with recent v0.1000.x builds of the Amazon Quick desktop app, so you’re not alone here. Given that this reproduces on both macOS and Windows, across multiple machines and different app versions in the v0.1000 family, it’s almost certainly a bug in the app’s post-auth networking logic rather than anything on your end. The one thing worth trying from the official troubleshooting docs is deleting the ~/.quickwork/ directory and relaunching. The hope is that this forces a completely clean state. Be aware it removes all local data (conversations, knowledge graph, credentials). Beyond that, I would recommend creating a support ticket and the support team will be able to further investigate into the cause of this. Please refer to this resource on how to create a support ticket (Case management - AWS Support).