"Autosave failed" issue for analysis

Q&A
, , , ,
1

Hi,
I’m observing an auto save issue on one of my analysis and whenever I’m trying to do any action like adding calculated fields etc I’m getting this error:

image

I’m the only person using this analysis at that moment and what’s more - when i saved a copy of this one, I’m not facing same issue on the copy.

Is there anything I could do to fix it? I’d like to avoid replacing all the underlying dashboards by the copied version.

2

Hi @Rad,
This error code will only populate if there is another instance of the analysis open/running. Is it possible that you have it open in more than one tab?

I would suggest closing out of all tabs, logging out and then logging back in to see if you’re still facing that error. If still facing this error, I would suggest creating a support ticket.

Thank you!

3

Hi @Rad, did this solution work for you? I am marking this reply as, “Solution,” but let us know if this is not resolved. Thanks for posting your questions on the Quick Sight Community!

4

Hi @Xclipse,
I’ve tested everything as per @duncan but it didn’t work for me. I don’t have any other instance running and it’s affecting more users using this analysis as well. @duncan Could this happen if 2 users are using same analysis at same time as well? It shouldn’t be an issue here and I’d say it could me either a glitch or general QS issue. Let me try with support ticket.

5

Hi @Rad,
Yes, this error will occur when 2 users are utilizing the same analysis at same time. Unfortunately it only allows 1 person to be making changes at a time to an analysis.

Thank you!

6

@duncan thanks for confirming, i’ll try clearing my cookies/cache too

1 Like
7

Thank you for letting us know. I would recommend filing a case with AWS Support where we can dive into the details so that we can help youfurther. Here are the steps to open a support case. Ifyour company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to yourIT team or whomever manages your AWS account.They should be able to open an AWS Support case on your behalf. Hope this helps!