I created a custom chat agent for our team’s investigation project. My colleague can access other teams’ custom agents in her Quick browser extension, but she cannot see mine in the agent list. She can only access my agent through a direct share link, but we need it visible in the browser extension on every tab for our workflow. I’ve verified sharing settings and she has the same permissions as others who can see different custom agents. Why is my agent not appearing in her extension when other shared agents do? What configuration am I missing to make it discoverable like the others?
Hi @frentesc and welcome to Quick Community!
Regarding your case, have you double checked to see if all assets are in the same AWS Region? That may be a silly question, but that is the only instance that I can think of at this moment that may be causing your problem. If you confirmed that all assets are in fact in the same AWS Region, then I would recommend creating a submit ticket and a team over there will further investigate your issue. Here is the link to create one (Creating support cases and case management - AWS Support). Since the custom chat agent is relatively a new feature, my guess is that there may still be a few bugs that they are still ironing out. Hope this helps!
Hi @frentesc,
Since we have not heard back, I’ll go ahead and close out this topic. However, if you have any additional questions, feel free to create a new post in the community and link this discussion for relevant information needed.
Thank you