What are the sharing/visibility settings for custom chat agents, and do I have the necessary permissions to make an agent publicly available? In other words, how can I make my custom chat agent available to all users in the organization without having to add them individually by email?
Hello
When sharing a custom chat agent, you have options to control who can access it. Instead of adding individual users by email, you can share the agent more broadly with groups or your entire organization, depending on your organization’s settings and your permissions.
Hope this helps
Karthik
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Hi Karthik,
Thank you for your response. What I want to actually do, is provide the Chat Agent link in our internal wiki so that anyone can access it from there without having to add them either individually by emails or broadly with groups. Is that doable?
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Hi @Sutapa_Shah ,
When sharing a custom chat agent, you should be able to post a link and anyone with access to the chat agent should be able to click on it and use the chat agent.
However, when you are on the sharing the chat agent, this screen will pop up. You can see in the screenshot in the bottom left corner there is a ‘Copy link’ box and when you hover your cursor over it a message will pop up saying ‘Only users with access to this resource can use this link’. From how I interpret and to answer your question, you can post a link somewhere that will direct you straight to the chat agent, but you will still need to manually grant permissions to specific users or groups so that they can use the chat agent from the link.
Moreover, I hope this answers your question and if we do not hear back from you in the next 3 business days then I will close out this topic.
Thank you
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Hi @Sutapa_Shah ,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete at this time. Please feel free to create a new post if you have more questions.
Thank you
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Hi Jacob, I have the same issue of making my Chat Agent accessible for anyone who has the link since it’s broad users that I cannot share to one by one. Here’s the Chat Agent link, could you help change the access mode？ Thanks! us-east-1.quicksight.aws.amazon.com/sn/start/agents?view=73d71059-a608-41ce-808b-a76b3cc6d8f6
Or, how can I share to group email since it’s not working.
Hi @meijunw ,
Sorry to hear you’re running into this issue. Just as a quick note, this is a public community forum and I’m not an AWS employee, so I’m unable to help with organization-specific access permissions or make changes on your behalf.
Since this thread has already been marked as solved, I’d recommend creating a new post at the top of the community so it gets better visibility from our experts. That said, questions related to access or permission changes may also need to be handled through your organization’s internal IT or AWS account administrators.
Hope this helps point you in the right direction.