I am unable to share access to a custom chat agent I’ve created with my team members. Is there a permissions setting or shareable link that would allow me to grant them access?
Hi @arjunkal and welcome back to the Quick Community!
Couple quick questions to make sure I fully understand your scenario. Are you able to share other quick assets or is it just chat agents that you are having difficulties with? Next, is it specific individuals that you are unable to share access with?
Hi @JacobR,
I could able to share the quick sight dashboard access to all my team members, but I am able to provide access to custom chat agent to few members only, and not all of them.
Hi @arjunkal ,
Given what you have shared so far, my take is that you are unable to share the custom chat agent for one of two reasons. The first reason pertains to Custom Permission Profiles. In Amazon Quick, permissions are structured across three hierarchical levels: account-level, role-level, and user-level — where user-level overrides role-level, which overrides account-level. This could mean that some of your team members could have a custom permission profile that restricts access to the ‘chat agent’ capability. For this, I would reach out to your Quick Administrator.
The second reason could be due to User Roles and Subscription Tier. Chat agents require at minimum a Plus subscription (or higher). If some of your team members are on the Free tier or have a Reader role that doesn’t include chat agent access, they won’t be able to use shared agents even if you grant them permissions. This can also be figured out by reaching out to your Quick Administrator for more information.
Hope this helps!
Hi @arjunkal ,
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Thank you