I have a paginated report in a Quick Sight analysis. Within this paginated report, I have a “Custom visual content” visual that links to a publicly accessible .png image. The image renders correctly from within the paginated report in the analysis.
This analysis has been published as a dashboard. From within the dashboard, I generate a PDF export of the paginated report. In this PDF export, the image is not rendered and instead shows the text “An author must configure the settings for this visual in the analysis editor”.
How can I get the image to render in the PDF export of the paginated report?
Hi @zanwarf
Welcome to the community! Thanks for posting your question!
The message you’re seeing indicates that the export options (CSV, Excel, PDF) are disabled because the author of the analysis has disabled download permissions for these formats when publishing the dashboard.
Please reach out to the author or owner of the dashboard to enable the download permissions.
Please refer the below documentation this might be helpful for you.
1 Like
Hi @Xclipse, thank you for your response and your warm welcome.
I don’t believe the solution you mentioned is related to my issue because I am currently able to download a PDF export of the report. I am the owner of the analysis and dashboard and have enabled the option to download a PDF export of the report from the dashboard. The issue is that in the downloaded PDF export of the report, the “Custom visual content” visual does not render and instead shows the message “An author must configure the settings for this visual in the analysis editor”. The “Custom visual content” visual links to a publicly accessible .png image and renders correctly in the analysis.
Hi @zanwarf, sorry, I’m out of ideas. I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!
1 Like
Thank you @Xclipse. I appreciate your help.
1 Like
@zanwarf I’m having the same issue. Did AWS find a solution?
Hey @andyhob, no unfortunately I never found a solution to this issue and stopped investigating it as it wasn’t worth the time investment. If you find a solution, it would be great if you could post an update in this thread. Thank you.
