Mapbox not rendering in Analyses or Dashboard

Mapbox is not rendering in my analyses or dashboard. The dataset geo lat long hierarchy are no longer valid. I was able to create a new coordinate but still nothing is on my map, only the title and legend are visible. I also am able to verify the lat long are visible in tabular visuals. What happened to Mapbox?


Thanks for reaching out. I’d recommend contacting support so we can through the specifics of this case.


Hi @jettgirl,

If you are still facing this issue, as @SeanBoon mentioned, I would suggest that you log a ticket so that team can debug the issue.

If you have access to the AWS console of the AWS account where you’re using QuickSight, please see these instructions on how to raise a support case.

If you do not have access, you’d need to ask whoever manages your AWS account for you to raise a support ticket.

Hi, sorry we got this matter fixed. It was a graph QL issue. I appreciate you getting back to me.

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