QuickSight Visuals Show "No Data" on My System Despite Valid Dataset and Shared Topic

Question & Answer
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1

Issue Summary

I’m experiencing an issue in Amazon QuickSight where a topic created by another user—shared with me as a co-owner—fails to render visuals on my system. The visuals consistently return a “No data available” message when I run queries, even though:

  • The topic is successfully created and used by others.
  • There are no filters applied on the dataset.
  • The same queries work correctly on another system when tested.

Setup Details:

  • Topic Ownership: Created by another user, shared with me as co-owner
  • Dataset Size: Thousands of records
  • Network: Home Wi-Fi
  • Internet Rating: System reports internet connection as fast and stable
  • Environment: Issue occurs on my personal system under standard conditions (no VPN)

What I’ve Checked:

:white_check_mark: No filters applied in the dataset or visuals
:white_check_mark: Topic is shared properly, and I have co-owner permissions
:white_check_mark: Browser cache cleared; tested in incognito mode -same issue
:white_check_mark: Tried alternate browsers — same issue
:white_check_mark: Same topic and dataset load and work fine on another system
:white_check_mark: Tested with a mobile hotspot — issue still persists on my system

Symptoms:

  • Visuals fail to render with a “No data” error only on my system
  • No visible filters, permissions, or data issues in QuickSight
  • Same QuickSight topic shows expected visuals when opened by others

Request for Help:

I’d appreciate help identifying:

  • Possible system-specific issues (e.g., browser security settings, blocked domains)
  • Any QuickSight service endpoints or domains that should be allow-listed to avoid incomplete loads
  • Other troubleshooting steps for rendering failures despite valid dataset and topic access
2

Hello @Francis_Joel

What do you mean when you say the visuals load when you “use another system”? Do you mean that if you open the analysis/dashboard on another computer that QuickSight shows data for the visuals or that other users are able to load the visuals correctly?

I’m wondering if there is RLS or other dataset permissions that is causing your user to not see data.

3

When the same topic is queried by the owner or other co-owners, the visuals are generated. I also verified with the owner whether any RLS (Row-Level Security) is applied, but it appears that none has been configured

4

Hello @Francis_Joel, have you had this issue with any other topics in QuickSight or have you been able to view them before? Also, do you know what your user role is set to in QuickSight? Are you an Author Pro or an Admin Pro?

5

Yes, I faced the same issue with all topics, regardless of whether they were shared with me or created by me. I currently have the Admin Pro role assigned.

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6

Hello @Francis_Joel, does your company have an enterprise level QuickSight account? This seems like an issue that would be easier to resolve by creating a support ticket through AWS directly. I can post the steps below to create one:

Here are the steps for opening a support ticket - Creating support cases and case management - AWS Support . If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf

This is a really interesting error and I am not certain what exactly could be causing it. I think they may be able to debug the issue a little easier with you.

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