Scheduled Email Send Not Working

Q&A
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1

We set up this scheduled report but the test emails weren’t sending and the automated/scheduled emails also weren’t sending. When we noticed the email didn’t send, we came back and saw that it hadn’t actually saved, but it continues to do this.

Could you please help us resolve this?

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2

Hi @brunasf

In Enterprise edition, you can send dashboards as scheduled email reports (daily, weekly, monthly, or yearly) to users or groups within your Quick subscription who have access to the dashboard.

Try creating a new test schedule yourself, Open the dashboard, add recipients must be active subscribers with dashboard access and send a test email. If issues persist, delete the existing schedule and recreate it to reset any configuration glitches.

If does not work, I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case . If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

3

Hi @brunasf

It’s been a while since we last heard from you. If you have any further questions, please let us know how we can assist you.

If we don’t hear back within the next 3 business days, we’ll proceed with close/archive this topic.

Thank you!

4

Hi @brunasf

Since we have not heard back from you, I’ll go ahead and close/archive this topic. However, if you have any additional questions, feel free to create a new topic in the community and link this discussion for relevant information.

Thank you!