Hey Guys, I’m facing an issue about scheduled email. A report user has unexpectedly stopped receiving their daily scheduled email. I’m at a loss to explain why, as I’ve thoroughly checked all aspects: the visuals are intact, the data is current, there haven’t been any recent modifications to the dashboard, and the dataset for the master report refreshed smoothly. Does anyone know how to solve this kind of challenge? Thanks!
Hello Mozzie,
Welcome to the QS community !
Did you try to schedule it yourself and see if it works? or may be reschedule /resetting the schedule again with your user to see it works.
If does not work, I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case . If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.
Hope this helps!
Thank you.
Cheers,
Deep
Thanks Deep! I tried reschedule, it works!
1 Like
Hi @Mozzie
I had a similar issue and it apepars that the dataset refresh schedule has an impact on the dashboard schedule. If the dataset refresh is currently running it seems the email process fails.
Its a bit strange since QuickSight documentation says that till the refresh is complete the current state of the data is intact and I would expect that it should have been used for the delivery of the email.
I tried the re-schedule workaround they suggested and it worked fine
Regards,
Giri