Support Request: App Viewer Receives "No Output Received" Error

Q&A
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1

Context

I created an app in Amazon Quick that uses the Asana action connector to load and display data from my Asana workspace. The app works correctly for me (the author/owner). However, when I publish the app and share it with a teammate, they receive a “no output received from Asana” error when opening the app via the shared link.

My teammate has:

  • An active Amazon Quick account with Author Pro (or higher) access

  • Their own Asana connector set up and authenticated in their Connectors console

  • Admin-enabled access to the Asana connector

The app does NOT prompt my teammate with any authentication/authorization flow when they open it — it simply fails silently with the “no output” error.

Issue

The published app does not trigger an OAuth authorization prompt for viewers/shared users. Instead, it returns a “no output received from Asana” error. This occurs regardless of whether the viewer has their own Asana connector signed in or signed out.

Troubleshooting Steps Already Taken

  1. Teammate created their own Asana connector — Set up and authenticated via Navigation side panel → More → Connectors. Did not resolve the issue.

  2. Re-registered the connector in the app editor — Asked the app builder AI to retry registering the Asana connector individually, then republished the app. Did not resolve the issue.

  3. Removed and re-added the Asana integration in the app editor — Asked the app builder AI to remove and re-add the Asana integration entirely, then republished. Did not resolve the issue.

  4. Teammate tested with connector signed in and signed out — Opened the newly published version in both states. In neither case was an authentication prompt triggered. The same “no output received from Asana” error appeared both times.

2

Hi @dellmar and welcome to the community!

Thanks for providing so much detail! A few things to check/try. First, check to see if the Asana connector itself is shared with your teammate (not just the app). Go to Connectors, find the Asana connector, and verify it’s explicitly shared with them.

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Second, confirm that your teammate’s Asana connector is the same connector the app is referencing. If they created their own separate Asana connector, the app may still be trying to use yours (which they don’t have a token for). The app references a specific connector instance, not just “any Asana connector” the user has.

Hope this helps and feel free to keep us updated on any new developments!

3

Hi @dellmar,

Just checking back in since this thread hasn’t received a response in a while. Was Cesar’s reply helpful to you and/or were you able to find a solution yourself in the meantime? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!

Thanks!

4

Hi @dellmar,

Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.

Thank you!