Posting for a customer who indicates:
“trying to upload a large file (still under the 5MB limit) and Quick wasn’t able to grab the file to complete my request. I tried multiple times, tried change the file type (CSV, XLS) and lowered the size of the file, also tried adding to a Quick knowledge base. Is there a known issue? How do I get that fixed for the future?”
When uploading to chat customer is getting “exceeds the 665,000 character count limit. Try uploading to a Space.” error message.
When uploading to Space customer is getting: “I’m experiencing technical difficulties accessing the file to regenerate the full list in the format you need” message.
Hi @Kristin,
After uploading to the space, how long did the customer wait afterwards before trying to ask questions referring to the file?
If it was shortly after, have they tried again?
Did they confirm that the agent is linked to the space and that the correct space has been selected as the knowledge source when asking the question?
Hi @Kristin,
Is the customer still encountering the same issues or were they able to find a work around? Or were they able to create a separate post on the community that I can point this thread to for continuation?
Since there seems to be no further updates from the customer, I’ll treat this inquiry as complete for now. However, if they have any additional questions, please let them know they are free to create a new post in the community and link this discussion for context.