Why is my agent in “Preview”? Is that why the entire history of yesterday’s conversations is gone?
Hi @bordeng and welcome to the Quick Community!
How are you accessing your chat agent? Are you accessing it via the homepage in the chat agent panel on the right? Or is this a custom agent that you created and you’re interacting with it on the page where you can edit your agent? The screenshot below is the editing page for a custom agent and in the top right-hand corner it says preview. Is this what you are seeing as well?
Hi @bordeng,
Just checking back in since this thread hasn’t received a response in a while. Was Jacob’s reply helpful to you and/or were you able to find a solution yourself in the meantime? Please help the community by marking this answer as “Solution” or following up in general within the next 3 business days!
Thanks!
Hi @bordeng,
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
Thank you!