I’ve come here to discover many users are having a similar issue to me, perhaps some useful feedback for the QuickSight/Suite team???
I discovered that I have been charged a gen AI enablement fee for several months, which I feel was not made very clear to me at the time. You would think that clicking 1 button to inadvertently enable a $200 monthly fee would give you a bit of warning, but anyway…
So why does my account still show Amazon Q in Quick = Active?
Any why am I still being charged? If only it was this difficult to enabled Q!
I have raised a ticket with billing support and they advised I ‘delete dashboards’. I dont know if they expect me to delete all dashboards (not an option), or just certain ones? And if certain ones, how do I identify them? This seems to contradict advice given in these Q&A forums, which suggest disabling Q&A in settings is enough.
I can see why this scenario would be a bit frustrating as I agree, additional prompts or information about enabling and disabling accounts would be very nice for users to review.
In regards to why your account still says that Q is active; I’m wondering if this has something to do with when you disabled in reference to your billing cycle.
To my understanding, if you switch this feature off in the middle of your billing period, it may take until the next billing cycle for it to show disabled.
As this is a public user forum, we do not have access to any private account information so I’d be unable to provide too much additional information regarding your scenario..creating a support ticket is the best option here. Since you’ve already created a support ticket though, is there a way to continue on with the discussion from the response they provided? If so, I would let them know there suggestion would not be applicable in your instance and request further assistance.
Let us know if that is not a possibility or they do not provide further assistance!
In my experience, when I disabled all Gen BI features, there was a delay before Amazon Q in Quick showed as inactive. It didn’t show as inactive right away. Give it 1-2 days and check again.
Thanks for your input. It has been a week since I made the changes. The problem with the billing cycle needing to catch up, is if something is not right, I’m the one that ends up paying the cost for another month. I’d much rather see it’s actually disabled, rather than cross my fingers and wait.
In my experience, if there is something wrong that’s not REALLY my fault, the best I get is some refunded credit for a thing I don’t want to use in the first place. Sorry, I know this is a support forum, but just sharing my frustration for the benefit of others. (And don’t get me started in the looming 9% fee for ‘support’).
Just checking back in since we haven’t heard from you in a bit. I wanted to see if the guidance shared earlier helped resolve your question, or if you found a solution in the meantime.
If you still have any additional questions related to your initial post, feel free to share them. Otherwise, any update you’re able to provide within the next 3 business days would be helpful for the community.
Since I haven’t received any further updates from you, I’ll treat this inquiry as complete for now. If you have any additional questions, feel free to create a new post in the community and link this discussion for context.
