Unable to turn off AI features in Quick Sight

Q&A
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1

Hello,

Despite following all the instructions to turn off the AI features in QuickSight, it is still shown as active and the account is still being charged every day for this feature, it’s been 2 weeks since I disabled everything required to stop charging me. More than a week ago I also created a support ticket describing this situation, however I am being ignored there, while I am out here losing money on a feature I didn’t even decide to turn on in the first place, it was automatic with no warning about the fees, and now it is impossible to turn off, and support is non-existent. This is totally unacceptable.

2

Hi @maxr,

Welcome to the Quick Suite Community! That is definitely some interesting behavior you are encountering despite turning off the AI features. As this is a public user forum and this seems to be an account-based error/issue, there is nothing I can do specifically do to assist with this. Just so I know though, do you by chance have an account representative that you can reach out to? If so, I would definitely recommend reaching out to them. In the meantime, I would still wait a little bit more to see if you eventually receive a response on your support ticket.

Thank you!

3

Hello @WLS-Luis ,

I do not have an account representative. I know that this issue is probably not fixable from the forum. It’s just crazy that 10 days after creating a ticket there’s still no support response, so I am just grasping at straws here

4

Hello Maxr,

Here’s how to turn off the AI/Amazon Q features in QuickSight to avoid the $250/month Generative BI platform fee:

The $250 charge applies if any of these are active in your account:

  • Pro users

  • Topics (Q Topics)

  • Dashboard and visual indexing

  • Dashboard Q&A

You need to disable all of them:

Step 1: Remove all Pro users

Via Console:

  1. Open the QuickSight console

  2. Click your profile icon → Manage QuickSight

  3. Go to Manage users

  4. Change any Pro user roles to standard Author or Reader roles (or delete them)

Step 2: Delete all Q Topics

  • Go to the Q Topics section and delete all topics

  • If you’re not the owner, ask the topic owner to delete them, or make yourself a co-owner first

Step 3: Disable Dashboard Indexing & Q&A

Via Console:

  1. Open QuickSight console → Profile icon → Manage QuickSight

  2. Under the Account section, choose Amazon Q

  3. Disable each of the options (dashboard indexing, visual indexing, Dashboard Q&A)

Important Notes

  • :warning: Once you do all three steps, the $250/month fee should stop on the next billing cycle

  • If you’ve already been charged and believe it was unintentional, open a support ticket to request a potential refund for previous months if its allowed.

Hope this helps.

For Reference see here

Cheers,

Deep