My report doesn't arrive - how to solve?

  1. Report was not sent because of an internal error (User: 1)

Check the user role and rights.
Naveed Ali

Can you add SS with proper detail?

Hi i have also the same problem, here is the screenshot of the test report that i sent


For information, the dashboard is really simple a kpi and a two columns table

yes it says didn’t render

can you refer to steps in here ? Error when sending email report to users

I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!