No invite email received from users who are invited to jon the Enterprise account

Hi team, I use an Enterprise account and I invited a couple of users to join this account by sending the invite emails to them through the invite user feature in QuickSight.

The problem is, one of the users didn’t receive the invite email even after I clicked the “send invitation” for a few times. Then I deleted the user from the user list and added the user back, and it seems working with the invite email received. But he still cannot log in, with the error code “Something doesn’t compute. We couldn’t verify your sign-in credentials. Please try again.” Then he requested to reset the password. However, he haven’t received the password resetting email, which was requested around 2 days ago.

I believe there is a bug around this user invite email or the password resetting email. Could someone take a look and help fix this? Thank you.

Thank you for letting us know. I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf. Hope this helps!

Thanks for you response, Max! Will send a case for seeking help

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