Snapshots stopped working

Question & Answer
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1

I created a schedule in my quicksight dashboard such that a snapshot of one of my tables will be taken daily, and I can download as both a PDF and CSV. All my snapshots were working since I set them up a month or so ago. I downloaded one of the snapshots on 3/29 at 11 pm PST. Today, 3/30, I tried to download any of the same existing snapshots, and keep getting the error “no downloadable file”. I did not change any part of the table that the snapshots should be taken from (ie no change to calculated fields, field wells, filters - nothing).

I need help determining the root cause of this issue so that I can complete a fix.

2

Hmm this seems like a bug.

I would recommend filing a case with AWS Support where we can dive into the details so that we can help you further. Here are the steps to open a support case. If your company has someone who manages your AWS account, you might not have direct access to AWS Support and will need to raise an internal ticket to your IT team or whomever manages your AWS account. They should be able to open an AWS Support case on your behalf.

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