Why I specific user cannot have access to a Quick Suite agent even if added & link shared with them?

Q&A
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1

I created a Quick Suite agent and shared it with multiple users. Out of all the users, one user cannot access it even after adding their login with the shared users lists and providing them the link. What can I do to give them access? Thanks a lot!

2

Hi @marmarai,

Welcome to the Quick Suite Community! Just to make sure this is the case, I would recommend to make sure they are in the same IAM role as the other users and also make sure they have the same permissions set, as that could be why they are not receiving it. If that still does not work, please let me know more specifics as to what messages the user is encountering and I can look further to see if there is a quick solution.

3

Hi Luis, thanks a lot for the warm welcome and for your kind support! The agent was shared at Amazon level so there is a mix of roles and permission sets (as the attached screenshot), but the user that cannot access the agent is - indeed - a different level (L7) from a different LOB (finance). Please let me know if I can provide any specific details about this situation. Thanks again!

Other roles
Other roles654×430 8.99 KB

4

Hi @marmarai,

Thanks for the further clarification. In this case, I would definitely recommend reaching out to a respective IT admin (whether through yours or the user’s if different), as they may be able to better figure out if permissions need to be changed.

5

Thanks a lot, Luis! Just a final question: how can I identify my IT admin?